[PSRList] Fw: Provincial Navigation Line - Ontario Network of Sexual Assault/Domestic Violence Treatment Centres

Yosief Araya yaraya at rstp.ca
Fri May 22 10:37:04 EDT 2020

Hi all,

We are forwarding a message about an important new service- a telephone navigation line - for victims of sexual and domestic violence during COVID-19 pandemic.

Regards, Yosief


May 19, 2020

Dear Community Partners:

The Ontario Network of Sexual Assault/Domestic Violence Treatment Centres<https://www.sadvtreatmentcentres.ca/> (ONSA/DVTC) has established a 24/7 nurse-staffed telephone navigation line to assist service providers and victims/survivors of sexual assault and intimate partner violence during COVID-19.

COVID-19 may have impacted your local Sexual Assault/Domestic Violence Treatment Centre’s (SA/DVTC) ability to ensure 24/7 service.  This line has been established to increase access to services across the province, through the provision of information, resources, care, support, and navigation to SA/DVTCs across Ontario.

For regular service, please contact your local program per your usual protocol. If you have any challenges accessing service through the normal processes, call the navigation line below:

1-855-NAV-SADV (1-855-628-7238)

Please note that this navigation line does not replace our in-person services, where available, in our 36 centres and is not a crisis line.

When an individual or service provider calls the line, they will hear a message that explains the phone line purpose, our limits of confidentiality, and that we are not an anonymous service.  If the caller agrees and consents to continue the call, they will speak with a nurse. The nurse will:

  1.  Provide information regarding service availability and resources
  2.  Discuss options for care, including health and forensic needs
  3.  Document history of assault and client concerns in order to establish plan of care
  4.  Facilitate access to the local SA/DVTC if in-person care is requested

We hope that this added resource helps to facilitate access to care during these unprecedented times, as we all work together to provide comprehensive care to survivors.

If you have any questions, please contact:

 Sheila Macdonald, Director Ontario Network of SAD/VTC’s

Sheila.macdonald at wchospital.ca<mailto:Sheila.macdonald at wchospital.ca>

Phone: 416-323-6400 ext 4472


Yosief Araya Director | Refugee Sponsorship Training Program | Catholic Crosscultural Services

55 Town Centre Court, Suite 401, Scarborough, ON M1P 4X4

Tel: 416.290.1700 Ext 2402<mailto:416.290.1700%20New%20Ext.number%20%202402>, Toll-Free: 1.877.290.1701<tel:1.877.290.1701> | Fax: 416.290.1710<tel:416.290.1710> | yaraya at rstp.ca<mailto:yaraya at rstp.ca>,



Thank you for contacting RSTP. The well-being of our staff, clients and volunteers is our highest priority. We remain closed for in-person visits during COVID-19, but we can help you over the phone or online. Check our "Contact Us"<http://www.rstp.ca/en/contact-us/> tab on our website www.rstp.ca<http://www.rstp.ca>for our phone numbers and our email address. Thank you.

From: Berna Bolanos <bbolanos at ccscan.ca>
Sent: May 22, 2020 9:58 AM
To: Leadership Team <leadershipteam at ccscan.ca>
Subject: Fw: Provincial Navigation Line - launching today!!

Good morning everyone,
I received below e-mail and attached information.
Please distribute to your respective teams.
Have a wonderful day!

From: Samantha Fernandes <sfernandes at cfspd.com>
Sent: May 22, 2020 8:46 AM
To: Berna Bolanos <bbolanos at ccscan.ca>; Anita Shiwnath <ashiwnath at ccscan.ca>; 'Jakki Buckeridge' <jbuckeridge at induscs.ca>; 'Maresa Gervais' <mgervais at peelcas.org>; 'Janet MacLean' <jmaclean at peelcas.org>; 'Daniela Alfaro Lili' <Daniela at vspeel.org>; 'Suchira Banerjee' <suchira at vspeel.org>
Subject: FW: Provincial Navigation Line - launching today!!

Hi folks,

Attached is info about a new phone line that has been launched where a client can speak to a nurse on the phone if they are in a DV situation and need medical attention. Please note though, it’s not a crisis line and is not anonymous, but can be a really good resource

Samantha Fernandes, MSW RSW | Program Manager

 [Description: cid:image001.png at 01CCBEFB.47CDF350]  • 905.450.1608 Ext. 176  7 905.450.8902  • sfernandes at cfspd.com<mailto:sfernandes at cfspd.com>

The Honorable William G. Davis Centre for Families
60 West Drive, Suite 201,
Brampton, ON.  L6T 3T6

Website: www.cfspd.com<http://www.cfspd.com/>
Confidentiality Warning: All information in this email is intended solely for the addressee(s) and is confidential. Any other distribution, disclosure or copying is strictly prohibited. If you've received this communication in error, please advise the sender and destroy all copies of this message.

From: Shelina Jeshani <SJeshani at cfspd.com>
Sent: Thursday, May 21, 2020 2:55 PM
To: Urvashi Joseph <UJoseph at cfspd.com>; Raghida Mazzawi <RMazzawi at cfspd.com>; Jennifer Myrie <jmyrie at cfspd.com>; Samantha Fernandes <sfernandes at cfspd.com>
Subject: FW: Provincial Navigation Line - launching today!!

From: Keeler, Jennifer E. <Jennifer.Keeler at thp.ca<mailto:Jennifer.Keeler at thp.ca>>
Sent: Thursday, May 21, 2020 1:52 PM
To: Pogue, Paul <Paul.Pogue at peelpolice.ca<mailto:Paul.Pogue at peelpolice.ca>>; Shelina Jeshani <SJeshani at cfspd.com<mailto:SJeshani at cfspd.com>>; Sharon Mayne Devine <SMayne at cfspd.com<mailto:SMayne at cfspd.com>>; Daria Ebron <debron at peelcas.org<mailto:debron at peelcas.org>>; Sanjeev Singh <Sanjeev.Singh at peelpolice.ca<mailto:Sanjeev.Singh at peelpolice.ca>>; Iryna Nebogatova <Iryna.Nebogatova at opp.ca<mailto:Iryna.Nebogatova at opp.ca>>; Sharon Floyd <Sharon at interimplace.com<mailto:Sharon at interimplace.com>>; Brown, Joy (Joy.Brown at peelpolice.ca<mailto:Joy.Brown at peelpolice.ca>) <Joy.Brown at peelpolice.ca<mailto:Joy.Brown at peelpolice.ca>>
Cc: DeHooge, Laura <Laura.DeHooge at thp.ca<mailto:Laura.DeHooge at thp.ca>>
Subject: Provincial Navigation Line - launching today!!

CAUTION: This email originated from outside of Catholic Family Services. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hello all

I do hope this message finds you all well.  I was asked to forward you this attached message from Sheila MacDonald, provincial director of the Ontario Network of Sexual Assault/Domestic Violence Care Centres.  The message announces the launch of a 1 800 line that the network has established to address concerns over the increase demands and decreased staffing within the province as it relates to the pandemic and maintaining 24/7 support for survivors of sexual assault and/or domestic violence.

Fortunately, our program (Chantel’s Place) has and continues to provide quality care to survivors 24/7 and we hope you will carry on referring/directing survivors to our services.  Not all areas in the province have been able to maintain the 24/7 standard so this will be a valuable resource for areas outside of Peel.

Feel free to forward to your teams and please don’t  hesitate to contact me with questions or concerns.

Thanks all

Jennifer Keeler
Coordinator/Nurse Practitioner
Sexual Assault and Domestic Violence Services
Mississauga Hospital Site
[cid:image001.png at 01D3733B.D321F8C0]
Office: (905) 848 7580 x.2548
jennifer.keeler at thp.ca<mailto:jennifer.keeler at thp.ca>
A partner of the Ontario Network of Sexual Assault/Domestic Violence Treatment Centres  www.sadvtreatmentcentres.net<http://www.sadvtreatmentcentres.net/>

From: Macdonald, Sheila [mailto:Sheila.Macdonald at wchospital.ca]
Sent: May-21-20 12:32 PM
ToSubject: RE: Provincial Navigation Line - launching today!!

CAUTION: This email originated from outside of Trillium Health Partners. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hi everyone,

Please forward this letter to your community partners so they are aware that this line is a resource if needed.

This is not a public facing line so the phone number cannot be posted on your website.  I will be sending this communication to the Assaulted Women’s Helpline, Telehealth Ontario, Kid’s Helpline, OCRCC and OAITH.

Sheila Macdonald, RN MN SANE- A
Director, Ontario Network of Sexual Assault/Domestic Violence Treatment Centres
c/o Women’s College Hospital
76 Grenville St, Toronto, ON M6C3P4
416-323-6400 ext 4472

From: Macdonald, Sheila
Sent: Thursday, May 21, 2020 10:59 AM
To: Rebecca Boucher <rboucher at josephbranthospital.ca<mailto:rboucher at josephbranthospital.ca>>; Aaron Burke - CHEO <aburke at cheo.on.ca<mailto:aburke at cheo.on.ca>>; Adam Lamoureaux, Manager - Ottawa <alamoureux at toh.ca<mailto:alamoureux at toh.ca>>; Amy Ladouceur - Cornwall <amy.ladouceur at cornwallhospital.ca<mailto:amy.ladouceur at cornwallhospital.ca>>; Andreea Anton - York <Andreea.Anton at mackenziehealth.ca<mailto:Andreea.Anton at mackenziehealth.ca>>; Anna Kacikanis - WCH <Anna.Kacikanis at wchospital.ca<mailto:Anna.Kacikanis at wchospital.ca>>; Arden Eldridge - Durham Region <aeldridge at lh.ca<mailto:aeldridge at lh.ca>>; Audra Jesso - Orilila <AMJesso at osmh.on.ca<mailto:AMJesso at osmh.on.ca>>; Betty Slack - Guelph <BSlack at gghorg.ca<mailto:BSlack at gghorg.ca>>; Bobbi Martin-Haw <bmartin- at prhc.on.ca<mailto:bmartin- at prhc.on.ca>>; Brette Cailin Robertson - North Bay <BretteCailin.Robertson at nbrhc.on.ca<mailto:BretteCailin.Robertson at nbrhc.on.ca>>; Brigitte Richard <brichard at cheo.on.ca<mailto:brichard at cheo.on.ca>>; Cassandra Fisher - London <Cassandra.Fisher at sjhc.london.on.ca<mailto:Cassandra.Fisher at sjhc.london.on.ca>>; Catarina Janisse - St. Catharines <catarina.janisse at niagarahealth.on.ca<mailto:catarina.janisse at niagarahealth.on.ca>>; Catharine Fox - Toronto WCH Counselling <catharine.fox at wchospital.ca<mailto:catharine.fox at wchospital.ca>>; Chantal Tycholiz - Kenora <ctycholiz at lwdh.on.ca<mailto:ctycholiz at lwdh.on.ca>>; Chelena Woodhouse <chelena.woodhouse at niagarahealth.on.ca<mailto:chelena.woodhouse at niagarahealth.on.ca>>; Christine Simpson <SimpsonC at sah.on.ca<mailto:SimpsonC at sah.on.ca>>; Claudine Dupuis - Durham Region <cdupuis at lakeridgehealth.on.ca<mailto:cdupuis at lakeridgehealth.on.ca>>; Elaine Goulbourne - WCH Director <Elaine.Goulbourne at wchospital.ca<mailto:Elaine.Goulbourne at wchospital.ca>>; Ellie Neary - Owen Sound <elneary at gbhs.on.ca<mailto:elneary at gbhs.on.ca>>; Elyse Seguin - Hawkesbury <ELyseguin at hgh.ca<mailto:ELyseguin at hgh.ca>>; Glyn Boatswain - Scarborough Director <gboatswain at shn.ca<mailto:gboatswain at shn.ca>>; Heather Hickey, Director - Sault Ste. Marie <HickeyH at sah.on.ca<mailto:HickeyH at sah.on.ca>>; Heather Robinson <hrobinson at headwatershealth.ca<mailto:hrobinson at headwatershealth.ca>>; Jackie Donaldson <jacqueline.donaldson at kingstonhsc.ca<mailto:jacqueline.donaldson at kingstonhsc.ca>>; Jane Bottomley - Burlington <lbottomley at josephbranthospital.ca<mailto:lbottomley at josephbranthospital.ca>>; Jane Lewis - Kingston <jane.lewis at kingstonhsc.ca<mailto:jane.lewis at kingstonhsc.ca>>; Janet Okrafka - Brantford <Janet.Okrafka at bchsys.org<mailto:Janet.Okrafka at bchsys.org>>; Jenifer Valliquette <valiquettej at renfrewhosp.com<mailto:valiquettej at renfrewhosp.com>>; Jennifer Keeler <Jennifer.Keeler at trilliumhealthpartners.ca<mailto:Jennifer.Keeler at trilliumhealthpartners.ca>>; Joanne Barbera <joanne_barbera at wrh.on.ca<mailto:joanne_barbera at wrh.on.ca>>; Julia Heeps <jheeps at lakeridgehealth.on.ca<mailto:jheeps at lakeridgehealth.on.ca>>; Julia Manuel <jmanuel at smgh.ca<mailto:jmanuel at smgh.ca>>; Kathleen McLean - Sault Area Hospital <McLeanK at sah.on.ca<mailto:McLeanK at sah.on.ca>>; Kim Crawford - Guelph <KCrawford at gghorg.ca<mailto:KCrawford at gghorg.ca>>; Laura Smith - Hamilton <smithl at HHSC.CA<mailto:smithl at HHSC.CA>>; Laurel Mills <laurel.mills at niagarahealth.on.ca<mailto:laurel.mills at niagarahealth.on.ca>>; Laurie Bourne-Mackeigan - Brockville <LBourne-Mackeigan at brockvillegeneralhospital.ca<mailto:LBourne-Mackeigan at brockvillegeneralhospital.ca>>; Leslie Lapier <llapier at bluewaterhealth.ca<mailto:llapier at bluewaterhealth.ca>>; Linda Reimer <Linda.Reimer at mackenziehealth.ca<mailto:Linda.Reimer at mackenziehealth.ca>>; Lisa Seamark - Sioux Lookout team lead <lseamark at slmhc.on.ca<mailto:lseamark at slmhc.on.ca>>; Lorena Brady - Thunder Bay <bradyl at tbh.net<mailto:bradyl at tbh.net>>; Lucivelle (Lulu) ParasFox <lparas-fox at tsh.to<mailto:lparas-fox at tsh.to>>; Lyndsay Martin, Manager - Hamilton <martinlynd at hhsc.ca<mailto:martinlynd at hhsc.ca>>; Macdonald, Sheila <Sheila.Macdonald at wchospital.ca<mailto:Sheila.Macdonald at wchospital.ca>>; Maureen McLeod Frazer - Lanark <maureen.mcleodfrazer at psfdh.on.ca<mailto:maureen.mcleodfrazer at psfdh.on.ca>>; Nadine Neve - Sarnia <NNeve at bluewaterhealth.ca<mailto:NNeve at bluewaterhealth.ca>>; Nancy Harocopos - Hawkesbury <NHarocopos at hgh.ca<mailto:NHarocopos at hgh.ca>>; Nancy Horan <nhoran at hsnsudbury.ca<mailto:nhoran at hsnsudbury.ca>>; Natalie Bilodeau - Ottawa <nbilodeau at toh.ca<mailto:nbilodeau at toh.ca>>; Natalie Clark <NClark4 at ckha.on.ca<mailto:NClark4 at ckha.on.ca>>; Ogbaselassie, Luwam <Luwam.OGBASELASSIE at wchospital.ca<mailto:Luwam.OGBASELASSIE at wchospital.ca>>; Patrick Rand - Trenton <PRand at qhc.on.ca<mailto:PRand at qhc.on.ca>>; Rachael Fraser - Trenton <RFraser at qhc.on.ca<mailto:RFraser at qhc.on.ca>>; Samantha Brooks - Sioux Lookout, Chief Nursing Executive <sbrooks at slmhc.on.ca<mailto:sbrooks at slmhc.on.ca>>; Samantha Murphy - North Bay <samantha.murphy at nbrhc.on.ca<mailto:samantha.murphy at nbrhc.on.ca>>; Tania Galeotafiore <tgaleotafiore at drhc.on.ca<mailto:tgaleotafiore at drhc.on.ca>>; Tanya Smith <tanya.smith at sickkids.ca<mailto:tanya.smith at sickkids.ca>>; Tara Greenway - Chatham Kent <tgreenway at ckha.on.ca<mailto:tgreenway at ckha.on.ca>>; Tara Leach <tara.leach at psfdh.on.ca<mailto:tara.leach at psfdh.on.ca>>; Trevi Brown - York <Trevi.Brown at mackenziehealth.ca<mailto:Trevi.Brown at mackenziehealth.ca>>; Tyler Van Ramshorst - Thunder Bay <vanramst at tbh.net<mailto:vanramst at tbh.net>>
Subject: Provincial Navigation Line - launching today!!

Greetings everyone,

Please forward the attached letter to your CEO regarding the implementation of the provincial navigation line for SA/DVTC’s.

We will be launching the line today by 2pm. I will contact all the nurses on the schedule for the next 5 days.

Further information to follow.


Sheila Macdonald, RN MN SANE- A
Director, Ontario Network of Sexual Assault/Domestic Violence Treatment Centres
c/o Women’s College Hospital
76 Grenville St, Toronto, ON M6C3P4
416-323-6400 ext 4472

CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.
AVIS DE CONFIDENTIALITÉ : Ce message électronique, ainsi que tout fichier qui y est joint, est réservé à l’usage exclusif du destinataire visé et peut contenir des renseignements confidentiels et privilégiés. Toute lecture, utilisation, divulgation ou distribution non autorisée est interdite. Si vous n’êtes pas le destinataire visé, veuillez en aviser l’expéditeur par retour de courriel et détruire toutes les copies du message original.


CONFIDENTIALITY NOTICE: This information is intended only for the use of the individual named in this email. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or action taken in reliance on the contents of these documents is strictly prohibited. If you have received this email in error, please notify the sender immediately. Before printing this document, please consider the environment.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://list.rstp.ca/pipermail/psr_list.rstp.ca/attachments/20200522/9953ced6/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 13505 bytes
Desc: image001.png
URL: <http://list.rstp.ca/pipermail/psr_list.rstp.ca/attachments/20200522/9953ced6/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.png
Type: image/png
Size: 7288 bytes
Desc: image002.png
URL: <http://list.rstp.ca/pipermail/psr_list.rstp.ca/attachments/20200522/9953ced6/attachment-0001.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: Letter to Community Partners - Provincial 24-hour Navigation Line - May 19 2020.docx
Type: application/vnd.openxmlformats-officedocument.wordprocessingml.document
Size: 38152 bytes
Desc: Letter to Community Partners - Provincial 24-hour Navigation Line - May 19 2020.docx
URL: <http://list.rstp.ca/pipermail/psr_list.rstp.ca/attachments/20200522/9953ced6/attachment.docx>

More information about the PSR mailing list